Hi,

I'm Roberto Viquez

And this is

my journey...

For the last year+ I have been working on mantaining and updating the companies products.

Part of the job is also mantaining our CI/CD pipeline and automating as much processes as possible.

After several months of trying to apply to job outside of Costa Rica, finally got my opportunity!

Moving to Norway, get the bags ready.

We developed and maintained ecommerce and web applications for multiple clients, defining and setting up standards of development.

Work on the Marketing, HR and IT for IT departments. We handled IT ticketing systems, Product Pipeline Dashboard for a Marketing VP and Marketing Automation and flow management tools.

Touch a little bit of the dark side and took temporary role as Scrum Master.

We managed accounts for network, manufacturind and applications. Also maintenance of inactive users.

Automated certain processes utilizing scripts.

Customer service calls of users of the web services provided by the Company.

Handled call escalations for issues received and scheduled shifts for the teams involved in customer service support.

Started university but life got in the way! Almost done.

My credits are at about 75% of the required courses.

After my department went thorugh a restructuring I took the oportunity to establish my freelance company.

During this period had a couple of small business internal projects.